BT Broadband Reviews
BT Broadband Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BT Broadband has a 1.9 star rating from 18 reviews, with 44% likely to recommend. Reviews show widespread dissatisfaction due to outages, missed appointments, slow speeds, and high price.
Key Takeaways for Future Customers
- Expect recurring broadband faults and slow service; check BT Broadband reviews before subscribing.
- Prepare for difficult customer service interactions and automated support loops.
- Consider pricing and cancellation terms due to complaints about refunds and billing.
Negative Feedback / Risk Areas
- Frequent outages and missed engineer appointments leading to no internet.
- Poor access to a real person; automated chat and long hold times.
- Billing, refunds, and cancellation frustrations reported by customers.
Positive Feedback
Some customers praise polite, helpful agents and successful setups when contact is made.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BT Broadband has a 1.9 star rating from 18 reviews, with 44% likely to recommend. Reviews show widespread dissatisfaction due to outages, missed appointments, slow speeds, and high price.
Key Takeaways for Future Customers
- Expect recurring broadband faults and slow service; check BT Broadband reviews before subscribing.
- Prepare for difficult customer service interactions and automated support loops.
- Consider pricing and cancellation terms due to complaints about refunds and billing.
Negative Feedback / Risk Areas
- Frequent outages and missed engineer appointments leading to no internet.
- Poor access to a real person; automated chat and long hold times.
- Billing, refunds, and cancellation frustrations reported by customers.
Positive Feedback
Some customers praise polite, helpful agents and successful setups when contact is made.
Media from reviews
Epsom, Surrey
No one called
Call me so difficult to talk to to a person ok when they are selling you something
I was told the wrong information
Lewisham, Lewisham
Good service
Helpful and polite. They were also patient and made sure I understood what was happening. They spoke clearly too .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroadband not work for a week now had an appointment but no one turned up on any of the 3 time
Had 3 appointments, not 1 turned up. No notifications on any.
Waited in from 1 to 6 pm. Still no internet or correspondents for a week now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInternet is working 5 hours a day.
- - Internet works only 5 hours a day.
- - Floor change didn't fix it.
- - It is not recommended and rated 1 star.
Internet is working 5 hours a day. At the beginning I though was because I was at the 4th floor as its to shame, but now, I moved at the 1st, same building, nothing changed.
I spoke with customer service they told me to change tariff with a big difference price. No really helpful.
I wouldnt recommend. 1 start because I have to.
Broadband is very slow
Pathetic service cant talk to anybody personally and appointment given doesnt suit me
Worst service. You have recognise a fault but didnt do anything to rectify it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can't speak to anyone. Online chat is a bot. Constantly in a loop
- - Tech support isn't great.
- - The experience was awful.
Company fixed the issue and I have been provided with apology.
You're not great at tech support. Awful experience.
You're not great at tech support. Awful experience. You're not great at tech support. Awful experience.
You're not great at tech support.
Awful experience. You're not great at tech support. Awful experience.
You're not great at tech support. Awful experience.
User's recommendation: Don't bother!
Broadband not working
Try up the phone number and stop putting me to these petrol load up I wont use the weirdo was going to say
User's recommendation: Don’t bother
No service
- - I cannot call; service is cut off and I have no broadband or WiFi calling.
- - My bill remains unresolved after three calls; I am registered disabled.
Disgusting service sick to death of it I am really ill and I cannot call anybody because you have cut me off and my husband is out of the country I have no to broadband or WiFi calling and I am registered disabled I have tried to sort my bill out three times on the phone now and its still not been resolved
User's recommendation: Can’t get thru don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I need a brodband in my shop
- - Customer seeks guidance on BT broadband setup for a business.
- - Business name is Meet Young LT and contact details are provided.
Hi,
Since yesterday Im been trying to rich by for a business brodband but its not easy to catch what i need, please let me know what to do.
My business name is :meet Young LT
meerayoung Uk @***.com
Tel:0786586****
Shop post code:SE13 5PB
13 MANOR PARK PARADE, LEE HIGH ROAD, LONDON SE13 5RY
TEL: 0786586****
My name:MS MARTHE MIREILLE EKOUMA.
I send you all about me so please let me know about BT BRODBAND.
Best Regards
Meera Young
Resolved: Do I still need cables as I think I am wireless I...
Do I still need cables as I think I am wireless I recently got wireless and there is still wires coming in to house
New customer
- - Want full fibre to the house.
- - Fibre is to a box 50m away and poles to house.
- - Open Reach may offer in two years; Starlink could be an option if BT isn't.
would like to get full fibre to house. Theres fibre to a box 50m away and telegraph poles to the house.
Might be interested in some options but there are none except that Open Reach might offer it on 2 years time.
Starlink then? even though if wed prefer not to if we could use BT.
Does seem archaic
User's recommendation: wishy washy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEngineer
- - Nothing has been fixed; getting in touch is hard.
- - The issue reoccurred after one day; the 78-year-old is vulnerable and the phone is his lifeline.
Totally confusing for a customer who has dementia 79 years old and when the engineer does not visit and there’s no call to say why still has no working landline after a week his only way of communicating 0124549**** please fix this
Nothing has been fixed you make getting in touch with you as complicated as this customers problem has reoccurred after one day his age is 78 and very vulnerable with health issues and the phone is his lifeline
User's recommendation: Don’t consider this provider
Hackney, Hackney
Switch to you
Very satisfied with all information details quick and easy and person I spoke to very polite and helpful
User's recommendation: 10 /10 recommendation
Islington, Islington
Need to know how to upgrade to fibre optic broadband
- - Spoke to customer care on Friday.
- - The fibre outside our house isn't registered in your system, so we can't be connected while neighbour can.
Spoke to customer care on Friday. Apparently, they say the new fibre optic cable, which was brought to the outside of our house some weeks ago, has not been registered into your system yet, meaning we cannot be connected although our Neighbour has been. Keep asking!We are awaiting news that that has been done.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No broadband
Company fixed the issue and I have been provided with apology. Replaced broken cable
The fault has still not been fixed. There has been no communication from BT.
The phone line has snapped next to my neighbour's house. The EE 4G mini hub doesn't work due to poor signal.
- Not working
Preferred solution: Price reduction
Not happ
- - -Engineer changed hub; curtain pole was on the floor when I left.
- - -On return, one end of the pole was missing.
- - -I want a refund for the new pole.
Engineer changed hub there was a new curtain pole on floor when I left my house when I came back there was one end of pole was gone I checked the room I checked the bin but not there it was moved onto bed i have just decorated the room and I was putting it back together not happy I want refund for new pole
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