Contact BT Broadband Customer Service
BT Broadband Phone Numbers and Emails
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+4 480 080 0150
Customer Service:
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+44 150 174 7714
Accounting/ Billing:
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+4 480 044 331124/7 Automated Line
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+44 800 169 1663Account Holder's Death
BT Broadband Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
BT Broadband Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call BT Broadband is +4 480 080 0150. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as BT Broadband may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
BT Broadband Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call BT Broadband is +4 480 080 0150. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as BT Broadband may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call BT Broadband mainly because of product/ service, request for information, payments and charges.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact BT Broadband?
Contact Information
BT Broadband Website:
BT Broadband Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 am - 9:00 pm
Saturday - Sunday: 8:00 am - 8:00 pm
BT Broadband Customer Service Reviews
Internet is working 5 hours a day. At the beginning I though was because I was at the 4th floor as its to shame, but now, I moved at the 1st, same building, nothing changed.
I spoke with customer service they told me to change tariff with a big difference price. No really helpful.
I wouldnt recommend. 1 start because I have to.
How Good is BT Broadband's Customer Service?
Summary of BT Broadband Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BT Broadband?
Product/ Service Question:
- “To get broadband and WiFi installation”
- “Broadband not work for a week now had an appointment but no one turned up on any of the 3 time”
- “Broadband is very slow”
Payments and Charges Question:
- “Broadband bill”
- “About Bill”
- “Broadband bill is incorrect”
Request for Information Question:
- “Discuss a bill query”
- “To find out how much my bill is”
- “Checking account has been cancelled”
Activation/ Cancellation Question:
- “To cancel order”
- “Want to cancel bt broadband”
- “Cancel my broadband”
Return/ Replace Question:
- “Change password”
- “To see why the price as changed”
- “Change address. Maybe get a new mobile phone contract”
Staff Question:
- “No service”
- “Fed up of service for wifi broadband”
- “Broadbandservice”
Shipping and Delivery Question:
- “Wi-Fi not coming”
- “BT Broadband package”
- “Package”
Account Question:
- “Account details”
- “Account issue”
- “Account issues”
Website/ Application Question:
- “Installation of BT broadband Wi-Fi”
- “To install broadband”
Employment Question:
- “Incomplete job”
Refund Question:
- “Problems with Broadband refund”
Cards Question:
- “A new SIM card”
Other Question:
- “No hub”
- “Talk about contract”
- “Re possible scam phone call on my landline”
Compare BT Broadband Customer Service To
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