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Contact BT Broadband Customer Service

BT Broadband Phone Numbers and Emails

  • +4 480 080 0150

Customer Service:

  • +44 150 174 7714

Accounting/ Billing:

  • +4 480 044 3311
    24/7 Automated Line
  • +44 800 169 1663
    Account Holder's Death
  • +44 800 783 1401
    Moving Home

Complaints/ Feedback:

  • +44 800 432 0137
Is this your business?

BT Broadband Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • BT Broadband Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email

  • The best phone number to call BT Broadband is 44800800150. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Wednesday and Tuesday, while the shortest are on Sunday.

  • Be prepared for the call as BT Broadband may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›

How to Contact BT Broadband?

How to Contact BT Broadband?

BT Broadband customer service phone number is 4 480 080 0150. The other telephone number of the customer care department is 44 150 174 7714. The support team can advise you and help to deal with issues and problems that may appear during the service usage. When you have difficulties with choosing the type of services, misunderstand the conditions of membership, or are faced with order difficulties, call the support number. In case of any difficulties with the account or billing, use the number 4 480 044 3311. The line is automated and available 24/7.

BT Broadband email is not available for clients. You can use the online contact forms to report the problem or ask for information. Open the BT Broadband website and click the Contact Us icon at the right top side of the screen. Choose the type of question you have. For instance, sales, general, billing, and others. Fill in the online table and submit. The BT Broadband support will consider the request within a few days.

BT Broadband address of the headquarter is Providence Row Durham, DH98 1BT United Kingdom. You can use this email address as a mailing and get in touch with the leading department of the corporate office. Clients can send complaints, reports, feedback, and other information about services to the headquarters address.

To reach the BT Broadband contact team via the online chat, open the site and click the Contact Us icon at the top of the page. Select the kind of issue you have and follow the link to the BT Broadband live chat. For instance, you can find Wholesale Provision eChat, Openreach Provision eChat and others. The chats are operated by the AI bot which generates answers in a few clicks.

PissedConsumer Club

Contact Information

BT Broadband Website:

BT Broadband Help Center:

Corporate Office Address:

BT Broadband
Providence Row
DH98 1BT
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am - 9:00 pm

Saturday - Sunday: 8:00 am - 8:00 pm

More contact details

BT Broadband Customer Service Reviews

2.2 / 5
Poor
See all 43 reviews
grazia Frv
Internet is working 5 hours a day.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Internet is working 5 hours a day. At the beginning I though was because I was at the 4th floor as its to shame, but now, I moved at the 1st, same building, nothing changed.

I spoke with customer service they told me to change tariff with a big difference price. No really helpful.

I wouldnt recommend. 1 start because I have to.

Lyndell Euw
Operator

I wanted to cancel, and the operator couldnt have been more helpful. she
was clear and made me feel relaxed, and feel that my problem would be
sorted

Shawnda Yrz
Happy customer
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Internet.Bt had gone down,and is still down,but as we have a mini hub BT set it up over the phone so we have Internet until engineer comes next week.We also have a new contract which is half the price we were paying.

How Good is BT Broadband's Customer Service?

Rece Wjy
Rece Wjy
Feels Disappointed | May 01, 2025

Totally confusing for a customer who has dementia 79 years old and when the engineer does not visit and there’s no call to say why still has no working landline after a week his only way of communicating 0124549**** please fix this

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Pariss Olg
Pariss Olg
Feels Disappointed | Aug 30, 2024

It was good but still not resolved

Read full quote
Javiel Azo
Javiel Azo
Feels Neutral | Jul 04, 2024

Needs improvement keeps going slow at times

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Lorie Xty
Lorie Xty
Feels Satisfied | Sep 28, 2023

The person that I spoke to on the phone was very helpful and resolved my issue . The person was very polite and did everything she could to help with the fault that I had with my broadband and phone line.

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Altie Foi
Altie Foi
Feels Disappointed | Aug 10, 2023

Very poor

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Kerin Ilk
Kerin Ilk
Feels Disappointed | Jun 29, 2023

Yesterday I was told they will ring me back after 6pm nobody called.This morning I called again and was helped very well

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Summary of BT Broadband Customer Service Calls

596 TOTAL
CALLS
00:00 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BT Broadband?

Product/ Service Question:

  • “Broadband not work for a week now had an appointment but no one turned up on any of the 3 time”
  • “Broadband is very slow”
  • “Slow network on broadbarnd”

Payments and Charges Question:

  • “Broadband bill”
  • “About Bill”
  • “Broadband bill is incorrect”

Request for Information Question:

  • “To find out how much my bill is”
  • “Checking account has been cancelled”
  • “About my bill”

Activation/ Cancellation Question:

  • “To cancel order”
  • “Want to cancel bt broadband”
  • “Cancel my broadband”

Return/ Replace Question:

  • “Change password”
  • “To see why the price as changed”
  • “Change address. Maybe get a new mobile phone contract”

Staff Question:

  • “No service”
  • “Fed up of service for wifi broadband”
  • “Broadbandservice”

Shipping and Delivery Question:

  • “Wi-Fi not coming”
  • “BT Broadband package”
  • “Package”

Account Question:

  • “Account details”
  • “Account issue”
  • “Account issues”

Website/ Application Question:

  • “Installation of BT broadband Wi-Fi”
  • “To install broadband”

Employment Question:

  • “Incomplete job”

Refund Question:

  • “Problems with Broadband refund”

Cards Question:

  • “A new SIM card”

Other Question:

  • “No hub”
  • “Talk about contract”
  • “Re possible scam phone call on my landline”

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