BT Broadband
Reviews and Complaints

Am vacating my current home and moving to another address may i know if i can get my broadband to the new address with BT or should i cancel the contract with BT. I have tried calling many times but no reply within the call.

easy to talk to someone ,I find I have to jump through hoops to talk to adviser its not easy for a 75 year old to try and find someone to speak to

Internet.Bt had gone down,and is still down,but as we have a mini hub BT set it up over the phone so we have Internet until engineer comes next week.We also have a new contract which is half the price we were paying.

New system fitted didnt last a week and went wrong. Third week now with no internet. Shocking service cant speak to a person just a bot!!!

No way of speaking to customer service, the automated service is designed to dump you at the first opportunity,

I wanted to cancel, and the operator couldnt have been more helpful. she

was clear and made me feel relaxed, and feel that my problem would be

sorted

I'm seriously thinking of leaving you,I don't use landlines anymore and I think your broadband is very expensive

I was going to cancel my bt and join virgin media but I don't want to cancel with you I want to carry on with bt

Every time I try to contact them, I am told their service is temporarily out of service and to try again later. Fed up, I want to cancel.

The advisor I got was terrible very unhelpful I would like to speak to a manager 0777923**** reference Bhak enquiry

looking for broadband in nottingham post cod ng4 3jg is it possible to get broaband thanks my moble number is 0777085****

Rung numerous times today; recorded message, Sarah Beeny, says, 'Sorry, I didn't get that.' Need a real person.

IMy contract expires on March 19 th, I would like to no renew it anymore.

didn't have problems whit BT, Just only,I don't use the internet, I spend all my time away from home. What should I do?

I would highly recommend BT and Jenny who I spoke to was so helpful throughout our conversation and helping me. Her advice was outstanding.

Hub disc faulty. Just need to speak to a person.

Its just a decent thing to do.

Talk to a person. How hard is that